May 9, 2007
The Active Monitoring Working Group has completed the pilot project
for monitoring and analyzed the results. We would like to thank all
signatories who were called on to participate.
Two problems were identified as a result of this programme:
1. Timing
The Code required a response within 5 business days when responding
to a consumer authentication. This 5 day response time was not being
met during the monitoring programme. Some extensions were granted through
mutual agreement with the Code office and the allowance for such extensions
will be built into future monitoring. Signatories may find it useful
to use the monitoring programme as a way to check their own systems
ability to respond to the requirements of the Code.
2. Bankruptcy and Business Failure
The monitoring programme highlighted the problems of authenticating
diamond origin where records were no longer available due to a bankruptcy
or business failure somewhere in the chain. This issue is on the agenda
for the Code committee to address.
We believe that the Active Monitoring programme pilot has been a success
and signatories have indicated that they would like the programme to
continue. We will, therefore, be launching an expanded and on-going
Active Monitoring Programme (AMP) beginning this spring/summer and we
thank you all, in advance, for your participation.
